iPAQ POCKET PC 3600 SERIES FREQUENTLY ASKED QUESTIONS
iPAQ FAQ version 0.6(10/8/01) by Michael Gribin
I. INTRODUCTION & THE BASICS
1. Why make a device specific FAQ?
2. Why not just call it the iPAQ FAQ?
3. What operating system does the iPAQ use: Windows CE or Pocket PC?
4. What is the difference between the iPAQ 3630, the iPAQ 3650?
5. What is the difference between the iPAQ 3600 and the iPAQ 3100?
6. What is the iPAQ 3635?
7. What is the iPAQ 3670?
8. What is the iPAQ 3660?
9. What is the iPAQ 3800?
10. How do you decipher the serial number on the iPAQ to reveal its manufacture date?
11. What is the difference between a Hard Reset and a Soft Reset?
12. Why should I buy the Compaq CarePaq when the iPAQ already comes with a warranty?
13. How does storage memory differ from program memory?
14. Is the iPAQ sidelit or backlit?
15. Is there a noticeable difference between 12 bit color and 16 bit color?
II. HARDWARE
1. How long can the iPAQ run on a fully charged battery?
2. Is the iPAQ's battery Lithium Ion Polymer, Li-Ion or Lithium Polymer?
3. Will I have to send the iPAQ back to Compaq in a year to replace the battery?
4. Will excessive charging decrease battery life?
5. Does the iPAQ have 16MB or 32MB of Flash ROM?
6. Which third party companies can upgrade my iPAQ RAM?
7. Why does the type of processor matter?
8. Is it safe to charge my iPAQ's battery in a different country?
9. Why are there holes in the front of the cradle?
10. How can I release the rails on the inner sides of the cradle that get depressed by the Expansion Pack?
11. Do I need to use a screen protector?
12. How can I safely clean the screen?
13. Does the iPAQ have a vibrate function?
14. Where can I find detailed technical information on the iPAQ?
III. SOFTWARE
1. How do I download and install software on the iPAQ?
2. Can I run Palm software on my iPAQ?
3. What are emulators?
4. What emulators are available for the iPAQ?
5. Where can I find free software for the iPAQ?
6. Are there any applications for the iPAQ to change the screen image while it is docked in the cradle?
7. What is Transcriber and where can I get it?
8. How can I print with the iPAQ via infrared?
9. Is there spellchecker in Pocket Word?
10. Is there a pocket version of PowerPoint?
11. Can I view Adobe Acrobat (.pdf) files on my iPAQ?
12. What is the difference between Vindigo and AvantGo?
13. How can I increase the allowable storage space for AvantGo beyond the 2 MB limit?
14. What is Flashman and what does it do?
15. What is Internal Use Spy?
16. How I can create shortcut icons for certain programs/games I've installed?
17. Why did the map I downloaded for Pocket Streets lose its common street name (it now appears as "SR"#(State Road) or "CR"# (City Road) on the map)?
18. Is there any way, besides ActiveSync, that I can control my docked iPAQ through my PC?
19. Do I need a screen saver on my iPAQ?
20. Do I need virus protection software on my iPAQ?
21. Is there a version of PCAnywhere for the iPAQ that will allow remote control of desktops and servers?
22. Have Doom, Hexen, Heretic or Quake been ported to the iPAQ?
23. Can I use my iPAQ like a TV Guide?
24. How can I change the default Zoom level for Notes?
25. Why do I get an error trying to install Pocket Streets 2001 from the Streets & Trips 2001 CD ROM?
26. What do Dashboard, GigaBar, WIS Bar, PocketNav and Pocket Informant do?
A. Dashboard
B. GigaBar
C. WIS Bar
D. PocketNav
E. Pocket Informant
27. Why can't I find any files using the Find tool in the Q-Menu?
28. Is there a way to change file-type extensions (like *.txt to *.htm) on the Pocket PC itself?

IV. SYNCHRONICITY
1. What are the actual file transfer speeds of the Serial Cable/Cradle and USB Cable/Cradle?
2. Can I synchronize the same iPAQ on one PC with a Serial Cable/Cradle and a second PC using a USB Cable/Cradle?
3. Can I synchronize my iPAQ with Lotus software (Lotus Organizer and Lotus Notes)?
4. Can I synchronize my iPAQ with 2 PCs; one running Outlook and the other running Lotus?
5. How can I get an event to show up as Free in Organizer's calendar (so that the day is not entirely filled with this one appointment) but Busy on my iPAQ's calendar (so that the event shows up as a banner in day view and the day has a box in it when in monthly view)?
6. Can I sync 2 PC (2 partnerships) Outlook Inboxes with my iPAQ?
7. Why doesn't my USB Cradle/Cable work with my computer?
8. Why does AvantGo access my floppy drive when I synchronize my iPAQ?
9. Why does AvantGo take so long to sync?
10. How can I store my AvantGo channel web pages on my storage card instead of the iPAQ's internal memory?
11. How do I import files (Word, Excel, pictures, etc.) to my iPAQ?
V. INTERNET
1. Can I access the Internet via the Cradle/Cable using my PC's Internet connection?
2. How can I access the Internet wirelessly with my iPAQ?
3. Which Internet Service Providers ("ISP") work with the iPAQ?
4. Can I get and send email via a web-based email service on the iPAQ?
5. How can I access my Hotmail account with my iPAQ?
6. Does Pocket Internet Explorer ("PIE") support everything the full version of Internet Explorer supports, such as animated GIFs, JAVA, Secure Connections, etc.?
7. Is it possible to use a free ISP with my iPAQ to access the Internet?
8. Which sites can I use to test the speed of my wireless connection on the iPAQ using PIE?
9. What is BlueKite?
VI. ACCESSORIES
1. CompactFlash Expansion Pack and PCMCIA Expansion Pack:
A. Which is better?
B. Is Compaq honoring the rebate for the CompactFlash Expansion Pack?
C. What is the Silver Slider and who makes it?
D. Is the IBM MicroDrive compatible with the iPAQ?
E. Do I need to format my IBM MicroDrive?
F. Is the Kingston Datapak compatible with the iPAQ?
G. Will type III PCMCIA cards work in the PCMCIA Expansion Pack?
H. Why can't programs on my iPAQ "see" files (music, movies, eBooks, maps, etc.) on my CompactFlash or storage card?
2. Can I hot swap cards in the CompactFlash Expansion Pack?
3. Which carrying cases fit the iPAQ with and without the Expansion Packs?
4. Can I use my iPAQ as a pocket Global Positioning System (GPS) device?
5. What is a Basic Style Pack and why use one?
6. Is there an external keyboard attachment that works with the iPAQ?
7. Is there any way to recharge or extend the iPAQ's battery without AC power?
8. Is there any way to plug more than one set of headphones into the iPAQ?
9. Is there any way to use the iPAQ as a universal remote control?
10. Is there any way I can watch TV on my iPAQ?
11. Where can I get that style pack with the clear hard covered "flip" screen protector which was shown near the end of the introduction tour on cd rom?
12. Is there an iPAQ game pad add-on?
13. Can I use the iPAQ to do a presentation on a larger screen?
14. Is there a CompactFlash camera compatible with the iPAQ?
VII. MISCELLANEOUS
1. Where can I buy an iPAQ?
2. Why is the iPAQ so hard to find?
3. What are the most common problems with the iPAQ?
A. Dust
B. Screen flip
C. Digitizer
D. Speaker Stops Working
E. Door slide cover for power switch won't close
F. Speaker pops
G. Multiple button press issue
H. Backlight reset
I. Stylus and silo
J. Sticking/auto repeating joypad
K. Power button
L. Alarm volume
M. Scratching from basic style pack
4. How can I force the Today screen on my iPAQ to refresh - images from previous program stay in the window and the normal Today screen will not display?
5. Should I buy the iPAQ now, wait until all the problems with the iPAQ are fixed or buy something else?
6. Why don't all programs have a close/exit option and how can I close those programs that don't have such an option?
7. What is "The Bird" and how can I get my iPAQ to give it to me?
8. What is the Funpack and how do I get one?
9. How can I stop the record button from beeping so loudly when I press it?
10. Can the iPAQ do Landscape mode?
11. How can I delete the MS Money databases?
12. Why are there certain programs/files on the iPAQ that I cannot delete?
13. How do I adjust the contrast of the iPAQ screen?
14. How can I access the "Align Screen" configuration when my screen is so severely out of alignment that I can't use stylus taps to get there?
15. How can I change my iPAQ's system name?
16. How do I change my iPAQ's system name back to the old name after a hard reset?
17. Why does my iPAQ turn itself on at midnight?
18. Is there a way to access a "Run" command line on the iPAQ?
19. Can I play DVDs on my iPAQ?
20. Is the iPAQ really in the Guinness Book of World Records?
21. Where can I get the ROM update patch?
22. Can the iPAQ be upgraded to the next version of Pocket PC?
23. Do I have to upgrade to the next version of Pocket PC?
24. Do I need 32 MB of ROM to upgrade to the next version of Pocket PC?
25. When is then next version of Pocket PC coming out?
26. What are the risks associated with upgrading/flashing the iPAQ's ROM?
27. How do I upgrade/flash the iPAQ's ROM?
28. What if my ROM upgrade fails?
29. How can I get the original icon back on the start menu for a program installed on the CompactFlash card?
30. Are there any shortcut moves to speed up the use of the Keyboard interface?
31. Why won't my sidelight shine at anything above Med Bright, despite being set to High Bright or Super Bright?
32. How do I add fonts to the iPAQ?
33. How can I use Cleartype in PIE?
34. What can I do - my iPAQ is frozen with "Password Incorrect" on the screen?
35. How can I password protect only selected files on my iPAQ?
36. How can I set up my iPAQ so that a certain application (like PocketNav) automatically starts after a soft reset?
37. What does AutoRun do?
38. Why did the Start menu move from flush left to center?
39. How can I change the Today Screen image?
40. How can I display more appointments than just those planned for the current day on the Today screen?
41. How can I do a screen capture (digital snap-shot) of what is on my iPAQ's screen?
42. What does the proposed merger of Hewlett-Packard Co. and Compaq Computer Corp. mean for the iPAQ?
VIII. LINKS
1. What are the best web addresses for iPAQ related web sites?
2. What are the best iPAQ related Discussion Boards?
IX. CONCLUSION
1. Thank You, Legal, Notifications and Errata.
2. Version History.



I. INTRODUCTION & THE BASICS
1. Why make a device specific FAQ?
Same reason there are iPAQ dedicated message boards. For the iPAQ Pocket PC user, FAQ (frequently asked questions) documentation that merely addresses the Pocket PC operating system is insufficient, as the device specifications greatly impact usability. The processor type, power, speed, expandability, physical specifications (both internal and external), etc. all combine with the operating system to dictate the uses, and limitations, of a handheld PC. Also, the author feels the iPAQ FAQ on Compaq's website is a good beginning, but does not cover enough. However, please check with that FAQ (located at http://www.compaq.com/products/handhelds/pocketpc/faq.html), as questions included therein will not be answered here.

2. Why not just call it the iPAQ FAQ?
I will. In fact, for the remainder of this FAQ, references to the iPAQ, mean the iPAQ Pocket PC 3600 Series. However, the reason for the distinction is that Compaq uses the name iPAQ for other iPAQ Series and several other products it manufactures. These other products include desktop computers, portable MP3 players, etc. So, when dealing with stores and resellers, make sure you are both referring to the iPAQ Pocket PC 3600 Series when you say iPAQ, instead of any of the other Compaq products sharing the name.

3. What operating system does the iPAQ use: Windows CE or Pocket PC?
The answer to this question is more complex than it first appears. The simple answer is that the iPAQ uses the Microsoft Windows CE (nicknamed "WinCE") operating system. The version of this operating system is 3.0. The combination of the shell and the built in applications is called Pocket PC. This is kind of like the flavor of operating system that runs on the iPAQ.

4. What is the difference between the iPAQ 3630 and the iPAQ 3650?
This was perhaps the most FAQ on the discussion boards when the iPAQ first came out. Speculation has run rampant with conflicting explanations from Compaq and retailers charging different prices for the 3630 and 3650 serving to only further muddy the waters. Here are some myths: the 3630 is the consumer model of the iPAQ and the H3650 is the Corporate/Business model; the 3630 is sold outside the USA and the 3650 is sold within the USA; one comes with a serial cradle, the other with a USB cradle. One post actually goes into detail about the feel of the iPAQ (one is quite slippery, the other isn't at all), the case materials (on one the back and front panels look different, on the other, they are identical), the color of light reflected in the screen with power off (fluorescent light looks either slightly orange-ish on one or strawberry/purple on the other), etc.
The real answer is that the 3630 and the 3650 are EXACTLY THE SAME! Both come with the same software, the same documentation packet, the same rebates, the same cradle, the same AC adapter and the same box (one says 3630 and the other 3650). Compaq uses the different numbers to distinguish between iPAQs sold in retail stores (3630) and iPAQs sold through online stores (3650). The different prices may be from Compaq charging the re-sellers less for the retail version (3630) to encourage keeping iPAQs in stock. 
There is more of a difference between the different generations of iPAQs (different serial numbers) than there are differences between the 3630 and the 3650.

5. What is the difference between the iPAQ 3600 and the iPAQ 3100?
3600 is the name of the Series which encompasses the 3630, 3635, 3650 and 3670 models (see question I.4, above).
The 3100 is the monochrome (grayscale) version of the 3600 Series iPAQ. It only has 16MB RAM and, until recently, was not available in North America. It should also be noted that MediaPlayer will not play video on the monochrome iPAQ because the software does not support grayscale or 256 colors. PocketTV plays mpeg videos fine on the monochrome iPAQ. Also, the monochrome iPAQ uses a different ROM upgrade than the 3600 Series iPAQ. The monochrome iPAQ ROM upgrade can be found at http://www.compaq.com/support/files/handhelds/us/locate/48_1229.html.

6. What is the iPAQ 3635?
The 3635 is exactly the same as the 3630, except that it comes with a CompactFlash Expansion Pack.

7. What is the iPAQ 3670?
The 3670 is identical to the 3630 and 3650, except it is a newer model that has 64MB of RAM instead of 32MB of RAM.

8. What is the iPAQ 3660?
The 3660 is the same as the 3670, except that it is only distributed in Europe and the UK. The 3670 is only distributed in the US.

9. What is the iPAQ 3800?
The iPAQ 3800 is the next generation of the iPAQ encompassing the iPAQ 3870 (integrated Bluetooth) and 3850 (no integrated Bluetooth). Both versions have 64K color display, Pocket PC 2002, 64 MB RAM, 32 MB ROM, an internal Secure Digital slot, etc. For more information check out http://www.compaq.com/products/handhelds/pocketpc/index.html.

10. How do you decipher the serial number on the iPAQ to reveal its manufacture date?
The 3rd character is a number representing the last digit in the year of manufacture (0=2000, 1=2001). The 4th character indicates the month using hexadecimal (1=January, 2=February, 3=March, 4=April, 5=May, 6=June, 7=July, 8=August, 9=September, A=October, B=November, C=December). FYI - the first character designates the factory where the iPAQ was manufactured.

11. What is the difference between a Hard Reset and a Soft Reset?
A soft reset is done by inserting the tip of the stylus into the hole on the bottom right of the iPAQ to push the button inside. Be careful, if the button is held down for more than 3 seconds the iPAQ will hard reset (see below). A soft reset clears unused memory but keeps all software. Some minor settings will revert to factory default (sidelight, input method, etc.) but nothing should be lost (contacts, installed programs, etc.).
A hard reset is when the switch behind the door on the bottom left of the iPAQ is thrown. When thrown back on, the iPAQ will have lost all installed software and revert to its original factory configuration (except your contacts will not be lost - see question III.14).

12. Why should I buy the Compaq CarePaq when the iPAQ already comes with a warranty?
The CarePaq provides next business day replacement, meaning Compaq will send you the replacement iPAQ (assuming they have them) BEFORE you have to send in your defective iPAQ. With the regular warranty, you must first send back your defective iPAQ and then wait for the replacement to arrive.
Since the CarePaq can be ordered at anytime during the initial warranty period (1 year), some people have decided to wait for their iPAQ to break before ordering the CarePaq. Remember that you will have to wait for CarePaq paperwork to arrive and call to activate it before it can be used. Also, term of coverage for the CarePaq begins from the time you purchased the iPAQ, not the time you purchased the CarePaq. However, Compaq relies on you to be honest and tell them when you purchased your iPAQ (they ask when you call to register/activate your CarePaq). 
The CarePaq is $50 for 1 year, $75 for 2 years, or $100 for 3 years. You can pay year to year by paying for the next year of CarePaq coverage anytime before the expiration of the current year of coverage (except it will be $25 more expensive per year). You can contact Compaq at 1-800-344-4825 to purchase the CarePaq (part # FM-2AMAI).

13. How does storage memory differ from program memory?
Unlike a regular PC, the iPAQ does not have a hard drive. Accordingly, it must apportion its 32MB of RAM between storage (similar to storing files on a hard drive) and running programs (just as a PC uses the RAM from its SIMM and DIMM). If you use a storage card, such as a CompactFlash card, that will give you more, but separate, storage memory.

14. Is the iPAQ sidelit or backlit?
The iPAQ is sidelit, meaning the illumination emanates from the sides of the screen. This is one of the reasons the screen is so clear outdoors. The operating system refers to it as backlighting because most other pocket pcs use backlighting.

15. Is there a noticeable difference between 12 bit color and 16 bit color?
12 bit color produces a maximum of 4,096 colors. 16 bit color produces a maximum of 65,536 colors. As to whether this makes a difference or not is subjective. Check out http://www.pocketpcpassion.com/General/RickJ/colordepth.htm and http://www.pocketpcpassion.com/General/RickJ/colordepth_2.htm for a good comparison.

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II. HARDWARE
1. How long can the iPAQ run on a fully charged battery?
Compaq claims the battery life of the iPAQ is 12 hours. This may be true using the iPAQ with the sidelight off and intermittent, if any, application use. Constant use of the iPAQ (such as playing an .mpg file off a MicroDrive) with the sidelight on its highest setting will yield about 1.5 hours of use. Viewing an .mpg on a MicroDrive with the back

2. Is the iPAQ's battery Lithium Ion Polymer, Li-Ion or Lithium Polymer?
The battery in the iPAQ and in the PCMCIA Expansion Pack is Lithium Ion Polymer. Compaq abbreviates this to Lithium Polymer on their web site and further abbreviates it to "Li Ion" on the back of the iPAQ. The proper abbreviation should be "Li-Polymer." The Lithium Ion Polymer battery is the same as the Lithium Ion battery, except that it uses gelatinous electrolyte rather than liquid, enabling it to be manufactured in various shapes and sizes for custom requirements.

3. Will I have to send the iPAQ back to Compaq in a year to replace the battery?
Battery life is measured in cycle life, which is the number of charges/discharges. The cycle life of a Li-Polymer battery is listed at more than 500. I think this refers to full discharges/charges. Accordingly, even if your iPAQ ran out of power and fully charged it every day, the battery would last for almost a year and a half. However, the battery cannot be replaced without opening the iPAQ, which means you will have to send it back to iPAQ to be replaced (or risk voiding the warranty if you open it yourself).

4. Will excessive charging decrease battery life?
"Lithium ion does not suffer from any ill effects from constant charging.  However, in general, it is best to keep the battery charged up when ever possible.  You see, battery cycle life is shortened by deep discharging, meaning that if you discharge the battery fully, that has a greater long-term ill effect on the battery than if you discharged it only 50% and then recharged it. The best way to maximize the life of your cellular is to avoid deep discharges in general." - response from David Sugrue of GS Battery (USA) Inc. after being asked this question by Dale Coffing.
Also, the battery cannot be overcharged using the A/C adapter that comes with the iPAQ.

5. Does the iPAQ have 16MB or 32MB of Flash ROM?
Some iPAQs have 16MB and some have 32MB of Flash ROM. The latest ROM (version 1.77.00) correctly displays the amount of Flash ROM. However, the iPAQ only utilizes half of its ROM (16MB). Also, it is said that using this ROM, such as with a program that allows the iPAQ to use this as additional storage memory, would not be advisable as Flash ROM is not meant to be written as often as standard RAM. See http://discussion.brighthand.com/showthread.php?s=1be4918827153065e5f283c54606f58f&threadid=21151 for a poll on which iPAQs contain 16MB Flash ROM and which contain 32MB.

6. Which third party companies can upgrade my iPAQ RAM?
As of the date of this FAQ, here is a chart (including the extras - thanks to Ed Caggiani):


Company
128MB RAM
Upgrade
64MB RAM Upgrade
Stylus Lock
Upgrade
Screen Clean & Seal
Time
Backup
Warranty
Times2Tech

$149

(return shipping extra)
$25
$25
2-3 days
NONE
90 days
PCE2000
$349.00

(lower if part of previous 64MB upgrade promise)
$149

(includes return shipping)
$25
$25
3-4 days
YES
90 days
LinearLogiX Corp

$99 in July

$139.95 after July

(includes return shipping)
NONE
$15 in July

$20 after July
1-2 days
NONE
90 days
palmpilotupgrade.com

$129

(includes return shipping)
NONE
$25
2-3 days

plus 24-hr. test
NONE
90 days


7. Why does the type of processor matter?
The iPAQ central processing unit (CPU) is the 206 MHz Intel StrongARM 32 bit RISC Processor. There are other handhelds that contain other processors yet still use the Pocket PC operating system. The difference is that software and device drivers need to be written for both a specific processor and a specific operating system. Accordingly, a driver or program that works in the HP Jornada 540, which uses the Hitachi SH3 processor, would not work in the iPAQ unless it was specifically written for the StrongARM Processor.

8. Is it safe to charge my iPAQ's battery in a different country?
Yes. The iPAQ power transformer/adaptor can handle the dual voltages (120/240) so you just need a travel adapter for the pins.

9. Why are there holes in the front of the cradle?
The holes in the front of the cradle are for styli.

10. How can I release the rails on the inner sides of the cradle that get depressed by the Expansion Pack? 
Press the release tab on the back center of the cradle (while the iPAQ is not in the cradle) and the guide rails will pop back up. The rails should be in the up position when synching a naked iPAQ (or an iPAQ with a slimmed down Expansion Pack, such as the Silver Slider) and down, when synching an iPAQ with an Expansion Pack. The Expansion Pack will automatically depress the guide rails when the iPAQ is inserted into the cradle. The rails will lock in the down position until the release button is pressed. Simply inserting a naked iPAQ into the cradle will not release the guide rails.

11. Do I need to use a screen protector?
Many people forego screen protectors (including the author) due to the slightly decreased screen visibility. Scratching does occur on the naked screen with use of the normal stylus, but the scratches are very minor and very difficult to see. The author originally thought his iPAQ screen was scratch free. However, I noticed several minor scratches after viewing the reflection of an external light source on the screen at an angle with the iPAQ off. Also, there is always the chance of a small particle on the screen or the tip of the stylus causing scratches, so be weary.
Others use either Fellowes WriteRight screen protectors (cleaned on the up side, while off the iPAQ, with rubbing alcohol) or homemade screen protector (check out http://www.dalecoffing.com/General/ScreenProtector/ScreenPAQ-O-matic.htm). Some people who use screen protectors notice scratching and thank the screen protector for taking these scratches instead of having them end up on the iPAQ screen. Keep in mind that these screen protector scratches may not have been scratches on the naked iPAQ screen, which seems more resistant to scratching than the screen protectors.
Also, if you do develop scratches, some people have suggested using STP Son of a Gun or AmorAll (yes, the car products) to make them disappear. I would be afraid to try it, but if it is a last resort, maybe I would. Check out http://www.portablelife.com/tips/story/0,1091,2465,00.html for a good article and http://discussion.brighthand.com/showthread.php?s=9c1b67482ee71ff3cd9296286219be18&threadid=19336&highlight=screen+protector for a poll.

12. How can I safely clean the screen?
The safest method is to treat the screen like a camera lens or pair of glasses. Use a cleaning clothe made with microfiber, which can be purchased in any photo supply store or glasses store (called chamois clothes or wipes). Microfiber doesn't scratch. Cotton is slightly abrasive and may scratch.
Also, make sure there aren't any tiny grit particles on the screen, wiping with even the softest cloth will rub these around and scratch the screen. You may want to use a soft lens brush clear the screen first. DO NOT use compressed air. This seems like a logical choice to clear the screen of particles that have accumulated on the outside of the screen - but don't do it. Compressed air contains super cold liquid that sometimes comes out with the air. This will damage your iPAQ's screen. Even if test you spray the can first so all the liquid seems to have been expelled, a slight tilt of the can will cause more liquid to be released.
There are other screen cleaning methods, such as using STP Son of a Gun (in the yellow spray bottle - supposedly fixes scratches), toothpaste (also to fix scratches) and Isopropyl alcohol. These are not confirmed to be 100% safe for the iPAQ screen and should be avoided unless you have some hard evidence as to their efficacy. If you are going to use a liquid, apply it to the cloth and then use the cloth to apply the liquid to the iPAQ. Do not apply the liquid straight onto the iPAQ screen, as it may hit the sides and seep under the screen.

13. Can the iPAQ vibrate?
Not as sold. The iPAQ does not contain the hardware that would allow it to vibrate, even though there is a function in the registry for vibration.
However, PDAorDIE (http://www.pdaordie.com/article/pdaordie01/pdaordie01_e.shtml - Japanese) is coming out with an upgrade that will add vibrating hardware to the iPAQ. This will be useful for such things as vibrating alarm or feedback for games. They also claim to be offering a buzzer and a longer life battery.

14. Where can I find detailed technical information on the iPAQ?
http://www.handhelds.org/Compaq/iPAQH3600/iPAQ_H3600.html

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III. SOFTWARE
1. How do I download and install software on the iPAQ?
Make sure the downloaded software works on a WinCE 3.0/Pocket PC operating system running on the StrongARM processor (see question II.7 - if it lists SH3 or MIPS instead of ARM, it will not work properly on the iPAQ). You can install software on a Pocket PC in one of three ways, the software you are installing dictates the proper method.
Connect your iPAQ via the cradle/cable and ensure ActiveSync has completed synching the iPAQ. You can use a Guest connection to install software (a Partnership is not required).

If the software file you downloaded was compressed (for example, if the extension of the downloaded file is ".zip") you must uncompress the file on your PC (using a program such as WinZip). Once uncompressed, you should be left with several files in the same directory into which you downloaded the software. If there is a readme file or other ".txt" or ".pdf" file, read it. It should explain how to install the software. Usually, a "setup.exe" file will be among those extracted.

If the software file you downloaded or extracted is an ".exe" or ".com" file (such as "setup.exe"), run the file on your PC. It will either be a self-extracting file (a compressed file that uncompresses itself when run) or it will begin the installation process. During the installation process (which will seem to be taking place on your PC), the program may ask to install to the default directory. This is referring to whether you want to install the program directly onto your iPAQ or onto a storage media connected to the iPAQ, such as a CompactFlash card or MicroDrive. If you choose no, you can then change the installation from "Main Memory" to the "Storage Card" in the Select Destination Medium pop-up dialog box. Once completed, you should check your iPAQ to see if anything further needs to be done to complete installation (such as a soft-reset).

If you receive an error message stating that the program was not designed to run with your version of Windows, this means that it is a Windows CE program and you should then copy the program across to your iPAQ and run it from there, as per the instructions listed below for ".cab" files.

Lastly, if the software file you downloaded or extracted has the ".cab" extension, you should copy the file to your iPAQ using ActiveSync's file explorer (click the "Explore" button). Once the software is on your iPAQ, use iPAQ's File Explorer to browse to the file location and run the program on your iPAQ by tapping its name. Follow the installation instructions that are displayed on the iPAQ.

Each of these methods should create an icon for the software on your iPAQ from which you can run the software after installation (to make your own shortcut icon, see question III.16). The icon should be in the Programs folder on your iPAQ, sometimes in a sub-folder (like Games). Run the program by selecting its icon.

Note: It is possible to download and install PC-based installer programs on the iPAQ without using the PC by renaming a copy of the file as "Whatever.zip." Then you can unzip the file using a zip utility (such as bSquare's bUseful Zip from http://bsquare.com/products/me/enterprise/buseful.asp or Resco File Explorer from http://www.resco-net.com/resco/en/solution_explorer_p.asp) and then have on-device access to the downloaded program .cab. This will require a file editor (see question III. 23). Then you just tap an item, wait a second, tap it again, and it gets highlighted for renaming. You can tap once and then select the menu renaming option as well, or double tap to open.

2. Can I run Palm software on my iPAQ?
Not normally. Different operating system and different processor = No. But there is a Palm emulator available at http://www.geocities.com/SiliconValley/Monitor/8604/Beta/PilotCE/ or http://www.conduits.com/ce/apps/copilot.asp. It is called Copilot CE for Palm-size PCs, but it doesn't save the RAM, it hasn't been updated in a while and the web page says that it isn't compatible with the iPAQ and with Palm OS 3.x (only 2.0).

3. What are emulators?
An emulator imitates a system. It allows a program from a completely different system (a Nintendo, an arcade box video game, etc.) to run on your iPAQ. So if there was an old game you would love to play on the iPAQ or if there is a current game on another system that you want to see on your iPAQ, find the right emulator and get the game's program in a format that the emulator can access and you should be set. Just remember that there can be several versions of the game's program and many of them may not work. Keep searching and testing until you find one that works.

4. What emulators are available for the iPAQ?
Go to http://www.pocketpcgames.net/emulation/ for a very extensive list.

5. Where can I find free software for the iPAQ?
The most comprehensive list on the web thus far is at http://www.ipaqsoft.net/.
But don't forget the programs that came with the iPAQ:
Compaq CD-ROM: Pocket Asset Manager, AudiblePlayer, AudibleManager, Ilium eWallet and ListPro.

Microsoft ActiveSync CD-ROM: Pocket Streets, Transcriber, Microsoft Money, and Windows Media Manager.

Paint - It's built into Word so you may have overlooked it. Open a new document (or any document) and click on View and select Drawing. Up pops the toolbar for the drawing tools (if you don't see it, click on the up/down arrows box at the bottom). The drawings are also created as vector objects, so you can undo every change. Also, tap and hold on an object for other functions, like creating circles, boxes, etc. There is a group function as well.

6. Are there any applications for the iPAQ to change the screen image while it is docked in the cradle?
All Palm PDAs are able to display the date and time, in large font, on the screen while docked. With added software, the iPAQ can do this even better. There is Pocket Watch by Conduits (http://www.conduits.com), which has world time-display map, and DockWare (http://www.iliumsoft.com) which has both free and fee versions (more options with the purchased version - excellent program) of its desk clock and calendar with your own pictures in the background.

7. What is Transcriber and where can I get it?
Transcriber is a program that comes on the ActiveSync CD under the Extras folder. Once installed on the iPAQ it allows you to write in normal letters, print OR script (not Graffiti) anywhere on the screen and it will recognize the writing and insert it where the cursor was.
Although it works great, it can (and should) be tweaked to your preferences. You don't need to train it, like a voice recognition program. Rather, you go through the options and set the recognition to the way you most often write the characters.

8. How can I print with the iPAQ via infrared?
Hewlett Packard's JetSend CE: This does NOT work for the iPAQ, even though Hewlett Packard's website states that it works for the StrongARM processor and WinCE 3.0 Pocket PCs. HP claims to be working on the problem. It could be that it was designed for a different version of the StrongARM processor.

Field Software Products has three such applications:
Pocket Clip Print - http://www.fieldsoftware.com/PocketClipPrint.htm
PrinterCE - http://www.fieldsoftware.com/PrinterCE.htm
PocketShot - http://www.fieldsoftware.com/PocketShot.htm

Report CE from http://www.syware.com/

9. Is there spellchecker in Pocket Word?
No. It doesn't support tables either.

10. Is there a pocket version of PowerPoint?
No. A good work around is to save your PowerPoint slides as JPEG images. Then use PIE or a picture viewer to view them. The images should be about 50k per slide. Also check out http://www.microsoft.com/mobile/pocketpc/columns/powerpoint.asp for more information on this topic.

11. Can I view Adobe Acrobat (.pdf) files on my iPAQ?
Yes. Adobe has a beta version out for free. Simply register at http://www.adobe.com/products/acrobat/ppcbetareg.html and then it will take you to the download page. The documentation can be found at http://www.adobe.com/products/acrobat/readerforppc.html.
You can also buy Ansyr's Primer software from (http://www.ansyr.com/products/primerwince.asp).

12. What is the difference between Vindigo and AvantGo?
These are off-line programs that synchronize with web based information. Vindigo is a city guide that has maps, directions, restaurant reviews, movie times, etc. Unfortunately, Vindigo hasn't been ported to the iPAQ, yet. AvantGo allows you to choose web sites (called channels) that synchronize and download onto your iPAQ for later viewing through PIE.
A similar portable guide that supposedly goes way past Vindigo is http://www.portableinternet.com. It has an initial free trial period, but unlike Vindigo, its ultimate use is not free.

13. How can I increase the allowable storage space for AvantGo beyond the 2 MB limit?
You cannot, but there is a work-around. Create a second (or third, fourth, fifth) AvantGo account, with another set of channels. To switch between your accounts, click the tiny word 'TOOL' on the AvantGo channels page on your iPAQ (not the PIE Tools), tap the 'TOOL' link, and then tap 'CHOOSE SERVER' link. Now you can select which avantgo account you want to view.

14. What is Flashman and what does it do?
Flashman backs up your contacts to the Flash ROM of the iPAQ and it restores those Contacts after a hard-reset. You can disable Flashman by either 1) going to QUtilities->Backup->Save Contacts->Disable or 2) removing Flashman from the start folder, then deleting all your contacts and doing a soft reset (after a hard reset the Flashman program will be placed back where it was).

15. What is Internal Use Spy?
It is a developer tool, a mobile equivalent of Spy++. It tells developers crucial facts about a window to help them debug their applications on device. To get to it, hold the Action button down while on the Today Screen, tap and hold for a second or two on the start bar between the clock and the start logo, remove stylus from screen and then let go of action bar. The Internal Use Spy window will now appear.

16. How I can create shortcut icons for certain programs/games I've installed?
Sync your iPAQ with your desktop and leave the iPAQ connected. Go to "My computer" on your desktop and click on "Mobile Device." Navigate to the program that you want a shortcut for (usually in "Program Files") and right click on the program and drag it in the same window and when you release the mouse button, select "Create Shortcut". Select the shortcut and hit "CTRL X" or right click and select "Cut." Paste ("CTRL V" or right click and select "Paste") the shortcut into "\windows\start menu\" in the Mobil Device (the iPAQ).

17. Why did the map I downloaded for Pocket Streets lose its common street name (it now appears as "SR"#(State Road) or "CR"# (City Road) on the map)?
This is an issue with Pocket Streets. When you download a map, Pocket Streets looses the common street name and it only lists the uncommon name "SR"#(State Road) or "CR"# (City Road).
Microsoft says it appears that it's a problem with the design. Some streets have two addresses, and the map export process only takes one of them (in this case, the incorrect one). They are working on the problem and hope it will be fixed soon.

18. Is there any way, besides ActiveSync, that I can control my docked iPAQ through my PC?
Yes. Virtual iPAQ: http://www.hive.speedhost.com/ce/

19. Do I need a screen saver on my iPAQ?
No. PDA screens do not work the same as PC monitors, on which the same image left on the screen for a prolonged period of time can "burn" into the screen such that an after image is left on the screen even after the image is no longer displayed. Any screen saver programs for the iPAQ are just for fun.
 
20. Do I need virus protection software on my iPAQ?
You be the judge. Check out http://www.microsoft.com/mobile/pocketpc/reviews/mcafee.asp for an excellent article.

21. Is there a version of PCAnywhere for the iPAQ that will allow remote control of desktops and servers?
Currently, PCAnywhere has not been ported to the iPAQ. However, most people use VNC (Virtual Network Computing). The VNC servers are located at http://www.uk.research.att.com/vnc/ and the iPAQ-compatible viewer can be downloaded from http://www.conduits.com/ce/apps/vnc.asp or http://www.allware.com.mx/windowsce/. Many claim it works even better than PCAnywhere and VNC is also free. If you encounter problems with VNC, use :0 as the default display number. Using IP addresses it should look like something this: 10.0.1.11:0
Install the Server on the PC and the client on the iPAQ. Also, under Options, make sure "Restrict pixels to 8-bit" is checked. Put in the IP address and enable http.
Citrix makes a client that will work on the iPAQ which can be found at http://download.citrix.com/. It is supposed to be faster than VNC. The client is free, but the Citrix Metaframe server (the program that runs on the PC) is not. The free client may be able to work with MS Terminal Server and Windows 2000 Terminal Services but this is unconfirmed.
Also check out - http://www.mobileadministrator.com. Although it may not work on the iPAQ.

22. Have Doom, Hexen, Heretic or Quake been ported to the iPAQ?
Yes for all four and they are all FREE!
Jimmy Software has ported Doom to the iPAQ. It is free and can be downloaded from http://www.jimmysoftware.com/Software/Doom4CE/index.html.
Quake has also been ported to the iPAQ. It is also free and it can be downloaded from http://www.pocketmatrix.com/pocketquake/.
Oke-e-doke also has Hexen and Heretic, both free, at http://www.oke-e-doke.com. 

23. Can I use my iPAQ like a TV Guide?
Yes, with Pocket TV Listings http://ptvl.thumbsupsoft.com/.

24. How can I change the default Zoom level for Notes?
In NoteTaker go to Templates directory, then to Tools/Options... (bottom), then to Global Input Options (bottom), you can change the default zoom level for writing to whatever zoom factor you like, say 100%. Then all notes created with the Blank Note template will have 100% (or whatever you chose earlier) as default.

25. Why do I get an error trying to install Pocket Streets 2001 from the Streets & Trips 2001 CD ROM?
The version of Pocket Streets on the Streets and Trips CD is not compiled for the iPAQ's processor. The one on the ActiveSync 3.1 CD (under E:\Extras\PStreets\PocketPC\) works on the iPAQ. There are also several maps in on the CD. Microsoft made this version available for download from their website for limited, but that time is over now.

26. What do Dashboard, GigaBar, WIS Bar, PocketNav and Pocket Informant do?
A. Dashboard
SnoopSoft Dashboard from http://www.snoopsoft.com/pocketpc/dashboard.html is a customizable viewer for your basic Personal Information Management ("PIM") needs. It replaces the functions of the Today screen (you can use it as a stand-alone program if you'd still like to use your Today page for other things) and provides built-in views for Agenda, Mail, Tasks and a Program Launcher.
Basically, it gives you better view of your system and basically allows Themes/skins. It is great for personalizing your Pocket PC, but doesn't really add to the existing iPAQ PIM functionality. It allows you to switch between different headings (Mail, Calendar, Contacts, etc...) but uses the iPAQ PIM functions to do so.
B. GigaBar
GigaBar from http://www.gigabar.com/ replaces the CE TaskBar on the iPAQ. This new TaskBar (the GigaBar) provides buttons to switch or close currently running tasks and multifunction icons. With these, you can launch applications, perform a host of common functions, and browse files. All of the functionality of the old TaskBar (and way more!) is available through the GigaBar, and you can customize its look and feel with Skins and Schemes.
There is a learning curve involved with using GigaBar due to its tremendous custom-ability.
Check out http://www.pocketpcpassion.com/General/NeilF/install_configure1.htm for a good article on configuring GigaBar. 
C. WIS Bar
WIS Bar from http://www.walkers.ne.jp/ww/wisbare.html is not as feature rich as GigaBar, but it still does everything a task management utility that stays on the title bar should. If you are worried about GigaBar, or you have used GigaBar and found that its functionality is a bit overdone, try WIS Bar.
D. PocketNav
PocketNav from http://www.scottandmichelle.net/scott/cestuff.html is a Task Switcher for the iPAQ. It allows you to close any program and gives one tap access to the desktop at any point. It is a completely different program from GigaBar. Similar programs include Resco's TaskManager (http://www.resco-net.com/resco/en/solution_task_p.asp), Developer One's TaskPro Navigator (http://www.developerone.com/) and Stellarmetrics' Go (http://www.stellarmetrics.com/Software/go.htm).
E. Pocket Informant
Pocket Informant from http://www.pocketinformant.com/ replaces the iPAQ's built in contacts, calendar, tasks, notes, alarms, etc. with more powerful full featured versions in one integrated application. Pocket Informant adds PIM features that really should have been in the iPAQ but aren't. An example, when you view a day in your calendar you can also see tasks that are linked to that day. 
Pocket Informant also now has a Dashboard plug-in allowing you to use it instead of the iPAQ's PIM in Dashboard.

27. Why can't I find any files using the Find tool in the Q-Menu?
Because the Find tool is not a file search tool. Find is a data search tool. If you click on "Type:" it will drop down a menu for All data, Calendar, Contacts, Inbox, etc. Use File Explorer to find files.

28. Is there a way to change file-type extensions (like *.txt to *.htm) on the Pocket PC itself?
This is possible via ActiveSync from the PC desktop, but editing the extensions on the iPAQ itself requires an real file manager, such as PE File Explorer from http://vieka.com/ or  ftpview from http://www.pocketpcsoft.net/zips/ftpview.zip.

Back to top

IV. SYNCHRONICITY
1. What are the actual file transfer speeds of the Serial Cable/Cradle and the USB Cable/Cradle?
For real life tests, the Serial Cradle transfers data at about 8 k/sec and the USB Cradle transfers data at about 75 k/sec. If you use a CompactFlash card or MicroDrive, buy a card reader. 

2. Can I synchronize the same iPAQ on one PC with a Serial Cable/Cradle and a second PC using a USB Cable/Cradle?
Yes. You just have to tell the iPAQ how it's supposed to communicate before actually plugging in the different cable/cradle.
For the Serial Cable/Cradle, on the iPAQ tap Start->Settings and choose the "Connections" tab. Tap the "PC" icon, and select one of the serial speeds. 115,200 should work.
To make things easier, you can create a new connection (tap "New Connection" in the port speed window). Name it, for example "Work" (if you use USB at home and Serial at, you guessed it, work) and set the proper rate.
For the USB Cable/Cradle, on the iPAQ Tap Start->Settings and choose the "Connections" tab. Tap the "PC" icon and select USB this time.

3. Can I synchronize my iPAQ with Lotus software (Lotus Organizer and/or Lotus Notes)?
Yes, but you will need to purchase third party software which will run after ActiveSync (you need both on the PC), such as: Includes Puma Technology's Intellisync (http://www.pumatech.com/intellisync.html), Extended Systems' XTNDConnect PC (http://www.extendedsystems.com/products/pcsync/), River Run Software's All in Sync! (http://www.riverrun.com/ais/personal/index.html) or CommonTime Ltd.'s (http://www.commontime.com/) Cadenza. Check out: http://www.microsoft.com/mobile/pocketpc/tips/synclotus.asp for a current list.

4. Can I synchronize my iPAQ with 2 PCs; one running Outlook and the other running Lotus?
Yes. In fact, with third party software (see question IV.3, above) on the PC running the Lotus program, you will actually wind up synchronizing both Outlook and the Lotus program (ex. the calendar programs in each) with each other via the iPAQ!
For example, you make an appointment in Outlook's calendar and sync with the iPAQ, which adds that appointment to the iPAQ's calendar. Then you sync the iPAQ with the PC running Lotus Organizer. The sync software will take the iPAQ's calendar's appointment (originally created in Outlook) and add it as an appointment in Lotus Organizer.

5. How can I get an event to show up as Free in Organizer's calendar (so that the day is not entirely filled with this one appointment) but Busy on my iPAQ's calendar (so that the event shows up as a banner in day view and the day has a box in it when in monthly view)?
Re-occurring events, such as Holidays, should be marked as "Free" in the "Show time as:" section in Organizer. Then, on the iPAQ, the same event should be set to "Busy" in the "Status" section of the appointment. Both "Show time as:" and "Status" have the same choices, Free, Tentative, Busy and Out of office and they do correspond with each other upon synchronization. However, the event will keep its different setting (Free/Busy) after synchronization provided the changes are made in the order above, first in Organizer and then on the iPAQ. The event will show up as a banner on the iPAQ with the day's appointments clear.
This does not work for all day events that occur only once. For these, the "Show time as:" and "Status" sections will synchronize to the same setting.

6. Can I sync 2 PC (2 partnerships) Outlook Inboxes with my iPAQ?
No. The Inbox synch is only possible with the FIRST partnership you created. If you want to sync with the second partnership, you will have to delete both partnerships and recreate them being sure to create the partnership first with the PC on which you want to sync Outlook's Inbox.

7. Why doesn't my USB Cradle/Cable work with my computer?
Win95, despite its claims, does NOT support USB (even if you have WIN95b which specifically claims to support USB). It has been suggested that an old Hewlett Packard driver for the USB port could get it to work for WIN95, but this is unverified. If you have WIN95, you will either have to upgrade your operating system or buy a serial cradle/cable.
If you have WIN98 or 2000, here are some links that may help:
BrightSpot discussion thread: http://www.brighthand.com/ubb/Forum33/HTML/000256.html
Microsoft links: http://www.microsoft.com/pocketpc/tips/w2kusb.asp
http://support.microsoft.com/support/kb/articles/Q260/0/61.ASP
http://support.microsoft.com/support/kb/articles/Q184/4/00.ASP
OpenHCI- http://support.microsoft.com/support/kb/articles/Q253/6/97.ASP
UniversalHCI- http://support.microsoft.com/support/kb/articles/Q240/0/75.asp
Bugnet article on SR-1: http://bugnet.com/alerts/bugalert_000327.html
Compaq FAQ: http://web14.compaq.com/falco/detail.asp?FAQnum=FAQ4513
Pocket PC FAQ: http://www.dalecoffing.com/General/PocketPC/PocketPC_FAQ.htm

8. Why does AvantGo access my floppy drive when I synchronize my iPAQ?
From AvantGo:
"Our new AvantGo 3.3 software activates your A drive in order to support SSL and sync securely. It does not read or access any of the information on the A drive. We understand that some users may find this behavior confusing and plan to change this very soon. You can remove the C:/Program Files/AvantGo/Mobilelink/secnet.dll file and you will no longer see this behavior. However, if you delete this file you will be unable to sync secure channels. You will be able to download a version of AvantGo that does not activate your A drive from our site in the near
future."
Instead of following their advice, a safer method is to remove the iPAQ from the cradle. Go to "Windows Explorer" in C:\Program Files\AvantGo\Mobile Link. Rename the file "secnet.dll"to "file _secnet.dll." Do not delete the file. Place your PPC back in the cradle and sync. This should do the trick. If you get a message stating that the file is in use, hold down CTRL and press the ALT and DEL keys on your PC keyboard at the same time and End Task "Wcescomm" and try again.

9. Why does AvantGo take so long to sync?
Try turning off the Autodetect function. Please do the following on your desktop: Click on Start->Programs->AvantGo->Mobile Link. Click on the Connection tab. Click Change. Uncheck the box that says Automatically detect settings. 
If you connect to the Internet through a proxy server, you will need to manually enter your proxy settings in Mobile Link. I suggest you ask your administrator for the proxy host name or static IP address and the port number, if you do not know what they are. To manually enter your proxy settings, on your desktop click on Start->Programs->AvantGo->Mobile Link. On the Connection tab, click Change. On the HTTP line, enter the following: 
Address: (your proxy server's address - do not enter the http:// portion of your server's address) Port : (your proxy server's port number)
Click OK, then try the sync again.

10. How can I store my AvantGo channel web pages on my storage card instead of the iPAQ's internal memory?
Go to http://www.phm.lu/PocketPC/RegTweaks/Tweak.asp?ref=6 or http://www.cewindows.net/wce/30/avantgocf.htm and follow the instructions. If you want a push button solution, use Registry King from http://www.cewindows.net/applications/regking.htm  (it's great and it works with ROM 1.77).

11. How do I import files (Word, Excel, pictures, etc.) to my iPAQ?
To import files, either (a) move them into the Pocket PC file folder on your PC's desktop and then sync the iPAQ or (b) click on the Explore button on ActiveSync and browse to the iPAQ (double click on Mobile Device) and then copy the files directly into the My Documents file folder on the iPAQ ( just like moving them to a floppy. Just drag and drop).  Note that these methods will use ActiveSync's settings to import the files and (if necessary) convert them to a format for the iPAQ. Also, the picture viewer displays your pictures actually size (i.e. if you have a 800x600 image, it's only going to display the top of the image, which is 320x240 minus the pixels on the side and top and bottom on the iPAQ). You might want to use an image editing application to scale down the picture to fit on the iPAQ screen before exporting it to the iPAQ.

Back to top
V. INTERNET
1. Can I access the Internet via the Cradle/Cable using my PC's Internet connection?
Yes. The following sites explain how:
http://www.brighthand.com/html/howto/usbconnect.html
http://palmpc.homestead.com/proxy.html
http://www.pocketpcpassion.com/General/LawrenceBates/connectwin2000.htm#Creating%20a%20Serial%20Connection%20on%20your%20PocketPC

2. How can I access the Internet wirelessly with my iPAQ?
All of these choices require an Internet Service Provider ("ISP"), just as a regular PC dial-up connection to the Internet requires an ISP. Some web-enabled cellular phones allow separate dial-up access to the ISP that provides the web access for the phone, but these seem very slow and unreliable (ex. see http://www.geocities.com/bobstro/sprint_pcs_qnc.htm). So, you will still need a separate ISP you can dial into.

Wireless LAN: For this you need a PCMCIA Expansion Pack and a wireless LAN PCMCIA card that works with the iPAQ to connect to you PC's LAN (Large Area Network) via radio waves.

Wireless Modem Card: Sierra Wireless (http://www.sierrawireless.com/ProductsOrdering/pocketpc.html) makes a wireless PCMCIA modem card that works with the iPAQs PCMCIA Expansion Pack. Compaq also sells this card with and without the required PCMCIA Expansion Pack at (http://www5.compaq.com/products/handhelds/pocketpc/accessories.html).

Digital Phone Card to Cellular Phone: For the hardware set-up, you will need a cellular phone, a CompactFlash modem card, the CompactFlash Expansion Pack for the iPAQ and a cable to connect the card to the cellular phone. In some cases you will have to install drivers. Socket Communication (http://www.socketcom.com/dpcprods.htm) and Xircom CompactCard GSM (http://www.xircom.com/cda/page/0,1298,0-0-1_1-518,00.htm) sell the CF cards, which are available for GSM and CDMA cellular phones.

Infrared to Cellular Phone with built-in modem: The cellular phone must have an infrared port that uses the IrDA (Infrared Data Association) standard and a built-in modem (check with the cellular phone manufacturer - if the phone is web-enabled, meaning it can access the World Wide Web without a PDA, it has a built-in modem). 

Serial Cable to Cellular Phone with built-in modem: For the hardware set-up, you will need a cellular phone with a built-in modem (see Infrared to Cellular Phone with built-in modem, above), a serial cable or cradle, a null-modem adapter (this is a small connector that has 2 female ends) and a special cable that connects your cellular phone to the null modem adapter (these are cellular phone specific and are usually expensive - $100+).

Soft Modem: This is software that emulates a modem on your iPAQ. Then you connect your iPAQ to your cellular phone as described in "Serial Cable to Cellular Phone with built-in modem," above. Some Soft Modems have a special cable available, such as from TDK, which fits on the Pocket PC as well as to the cellular phone, obviating the need for the serial->null modem adapter->special cable connection. There are soft modems available from TDK (http://www.tdksys.com/Products/softmob/indexce.html) and Option (http://www.option.com/softradius.htm).

OmniSky: Check out their website, http://www.omnisky.com, for more information.

Ricochet: Metricom, Inc., the owner of Ricochet (http://www.ricochet.net/), has filed a voluntary petition for reorganization under Chapter 11 of the U.S. Bankruptcy Code. On August 2, 2001 the Company announced plans to shut down its Ricochet wireless data network operations in all of its markets.

Once the hardware is ready, simply go to Start->Settings->Connections and hit Modem->New connection. Enter name for connection, select a modem, and enter the access phone number and other required setting from your ISP. Then hit Finish.

3. Which Internet Service Providers ("ISP") work with the iPAQ?
There is a great list of ISPs and their wireless settings at http://www.cewindows.net/wce/isp.htm#Compatible. A similar list resides at http://www.hpcmag.com/Jan00/ispinfo.htm. You can also contact your ISP or check their website for information on how to configure your iPAQ to access the ISP.

4. Can I get and send email via a web-based email service on the iPAQ?
Yes.

5. How can I access my Hotmail account with my iPAQ?
Yes. Follow these steps: (1) In ActiveSync go to Options, Mobile Link, Setting, Properties and check "Connect to this server using a secure protocol," then click OK. [Note: If you have been receiving a security error message, this should stop the error]; (2) Logon to Hotmail with your login name and password, then copy the login URL; (3) Logon to AvantGo and create a new channel (for the title, just use HotMail); (4) Paste ("CTRL C") the Hotmail URL in the location; (5) In the link depth put 1 (some have suggested 20). Also, check Yes to Include Images and Follow Off-Site Links; (6) Save; and (7) Sync your device. [Note: Upon opening Hotmail on your device you will be asked for your login name and password. After you tap "Send" you'll get a message stating that your request will be submitted and will be sent next time you sync. Re-Sync and then give Hotmail (aka MSN Mobile Hotmail) another try.] You're able to read and reply to mail right on the device. One thing I don't like is the lack of the Address Book, so all of your addresses must be typed in by hand.

6. Does Pocket Internet Explorer ("PIE") support everything the full version of Internet Explorer supports, such as animated GIFs, JAVA, Secure Connections, etc.?
Full-blown Java applets, animated .gif files, and Dynamic HTML are the three main technologies that are not supported by Pocket Internet Explorer. Pocket Internet Explorer can access sites using SSL layer encryption of 40 bits or 128 bits (if you download and install http://www.microsoft.com/mobile/pocketpc/downloads/ssl128.asp). Pocket Internet Explorer will not tell you if you've entered a secure site. You have to check by tapping View and then Properties. However, if you leave a secure site, Pocket Internet Explorer displays a warning notifying you about the security context change.
There is a ShockWave plug-in for PIE that is runs Flash 4 available from http://www.mobilemutant.com/. There is also a registry hack from http://www.phm.lu/PocketPC/RegTweaks/Tweak.asp?ref=1 that makes websites "think" that PIE is actually Internet Explorer version 5.5.

7. Is it possible to use a free ISP with my iPAQ to access the Internet?
Yes. Check out http://www.geocities.com/daveinfopage/palmpilot_freeISP.html for the details.

8. Which sites can I use to test the speed of my wireless connection on the iPAQ using PIE?
Most modem speed checking websites don't seem to work with PIE on the iPAQ. The only sites that do seem to work for throughput testing on the IPAQ are http://bandwidthplace.com/speedtest/ and http://computingcentral.msn.com/internet/speedtest.asp.

9. What is BlueKite? 
BlueKite is a California-based software company and the name of the software that they created that speeds wireless internet performance. Their website is http://bluekite.com. The software can be downloaded from http://support.bluekite.com/download.htm. Note that BlueKite will not work if the registry hack from http://www.phm.lu/PocketPC/RegTweaks/Tweak.asp?ref=1 is installed (the hack makes websites "think" that PIE is actually Internet Explorer version 5.5).

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VI. ACCESSORIES
1. CompactFlash Expansion Pack and PCMCIA Expansion Pack:
A. Which is better?
The answer depends on what type of expansion you are seeking. A CompactFlash Expansion Pack allows you to use various storage medium and a limited number of other devices (such as a CF modem). The PCMCIA Expansion Pack offers a wider range of accessories (including the use of virtually any CompactFlash device via a CF to PCMCIA adapter). The PCMCIA Expansion Pack also includes a spare battery. However, the PCMCIA Expansion Pack is rather large. The CompactFlash Expansion Pack is smaller and can be modified into the Silver Slider to be even smaller.
B. Is Compaq honoring the rebate for the CompactFlash Expansion Pack?
Yes, it just takes several weeks. However, the rebate is no longer available to new iPAQ purchasers. There never was a PCMCIA Expansion Pack rebate offer from Compaq.
C. What is the Silver Slider and who makes it?
The Silver Slider is a modified CompactFlash Expansion Pack made by George Mosquera. George is a true artist who makes the CompactFlash Expansion Pack look the way it should. He slims it down (both width and depth) and paints it, all without diminishing its functionality. The Silver Slider is what the CompactFlash Expansion Pack should have been from day 1. You can email George at GGM685@prodigy.net. His pricing changes depending on shipping method, whether you send him your CompactFlash Expansion Pack, etc., so email him for his latest price. He is very trustworthy and reliable. Here are some links with reviews and pictures:
http://www.pocketnow.com/reviews/sleeve/gmmodsleeve.htm.
D. Is the IBM MicroDrive compatible with the iPAQ?
Yes. All capacities, up to and including the 1 Gig. MicroDrive. Note that there are pull tabs on the 540MB and 1 Gig. MicroDrives which are not mentioned in the literature or the website. Just remove the small black rubber tabs (shaped like arrows) from the top corners of the drive to reveal the catch slits. The earlier drives require either a piece of tape as a pull tab or the use of a fingernail on the center lip to remove them from the CompactFlash Expansion Pack, as it has no eject mechanism.
E. Do I need to format my IBM MicroDrive?
No. Compaq says "Some of the MicroDrives built after Jan 2001 would not be properly identified by the iPAQ and the user would be prompted to format the MicroDrive." If the iPAQ gives you a message stating that your MicroDrive is unformatted and asking if you would like to format it, answer no. If this message appears often (such as every time you insert the MicroDrive or turn on the iPAQ), download the patch from http://www.compaq.com/support/files/handhelds/us/download/10344.html.
F. Is the Kingston Datapak compatible with the iPAQ?
Yes, the 2 Gig. Kingston Data pack is compatible with the PCMCIA Expansion Pack.
G. Will type III PCMCIA cards work in the PCMCIA Expansion Pack?
Only if you use the Dual-Slot PC Card Expansion Pack. Check out a review at http://www.pocketpcpassion.com/iPAQ/DualSlotPC/dualslotPC.htm.
H. Why can't programs on my iPAQ "see" files (music, movies, eBooks, maps, etc.) on my CompactFlash or storage card?
This is a "feature" of WinCE. Create a new folder called "My Documents" on the storage card and store any files there. They can even be in sub-folders within the My Documents folder.

2. Can I hot swap cards in the CompactFlash Expansion Pack?
Yes. You do not have to power down the iPAQ to add and remove cards to/from the CompactFlash Expansion Pack.

3. Which carrying cases fit the iPAQ with and without the Expansion Packs?
There are several:
http://www.optechusa.com/camera.htm#pdacam
http://www.goneo.com/Products/DatasuitOrderinginfo.htm
http://www.eholster.com/
http://www.brighthand.com/ubb/Forum33/HTML/000780.html
http://www.franklincovey.com/
http://www.grindergear.com/grindergear.htm
http://www.hartmann.com/
http://albums.photopoint.com/j/AlbumIndex?u=1191172&a=8775175
http://www.lodis.com/productshome.html
http://www.brighthand.com/ubb/Forum33/HTML/001643.html
http://www.marware.com/pda_products.html
http://www.brighthand.com/ubb/Forum33/HTML/001945.html
http://www.pocketnow.com/reviews/vajacase/vajacase.htm
Many users have complained that the detachable Vaja clip is too weak. It is recommended that if you buy the Vaja case with the belt clip, ditch the supplied clip and spend $10 on the clip from ebcases.com. It fits the Vaja case and it much more solid.
http://www.pocketpcpassion.com/iPAQ/SlipperPAQ/SlipperPAQ-rev.htm
http://www.thepouch.com/
http://www.dalecoffing.com/casio/Slipper/SlipperReview.html
http://www.targus.com/
http://www.tumi.com/
http://www.vaja.com.ar/vaja/catalogo.nsf/htmlmedia/e_frameset_palm.html
http://www.goneo.com/
iHolster from http://www.iProductsOnline.net
The Spider from http://www.flipoutpda.com/


4. Can I use my iPAQ as a pocket Global Positioning System (GPS) device?
Yes. They need added hardware (usually via the PCMCIA Expansion Pack slot and/or some cabling) and software. TeleType works with the iPAQ - http://teletype.com/Merchant2/merchant.mv?Screen=PROD&Store_Code=GPS&Product_Code=1308, as does Pharos (http://www.pharosgps.com/), but its reviews are not encouraging - http://www.microsoft.com/MOBILE/pocketpc/reviews/pharosnav.asp.
Pretec's also makes a CompactFlash card GPS receiver, but it is unconfirmed whether it works with the iPAQ:
http://www.pretec.com/index2/product/Mobile_peripherals/CompactGPS.htm.
ControlVision also works with the iPAQ - http://www.controlvision.com.
TravRoute's Pocket CoPilot should be available for the iPAQ in January, 2001 - http://www.travroute.com/products/gps/pocketcp/ipaq.html.
Keep in mind that the Pocket Streets software does not work with GPS.
AcrPad is a GIS and Mapping program for the Pocket PC that can be used with GPS - http://www.esri.com/software/arcpad/index.html.
If you buy one, give GeoCaching a try. Get started at http://www.geocaching.com/

5. What is a Basic Style Pack and why use one?
A black Basic Style Pack comes with the iPAQ.  It is the same as the CompactFlash Expansion Pack and the PCMCIA Expansion Pack, except that they are thinner and do not any additional functionality (they do not add a CompactFlash slot nor a PCMCIA slot nor an extra battery). People use them for several reasons: (1) they now come in different colors and look cool (http://www5.compaq.com/products/handhelds/pocketpc/accessories.html); (2) So that the oils from your hand do not touch the iPAQ; (3) They allow you to stick Velcro on the back of the Basic Style Pack instead of the back of the iPAQ, so the iPAQ can stick it inside various carry cases (such as the Franklin Covey case - see question VI.3); and (4) It allows for a surer and firmer grip on the iPAQ during use.

6. Is there an external keyboard attachment that works with the iPAQ?
The iBiz keyboard works with the iPAQ. You need to download the iPAQ drivers off their website http://www.ibizcorp.com/keysync_pc.html.
ThinkOutside Stowaway keyboard also works http://www.thinkoutside.com/.
MyKee is a Korean company with a website at http://101.co.kr/MyKee/ that also has an iPAQ compatible keyboard.
Microfoundry's ps/2 keyboard hook-up through IRDA (http://www.microfoundry.com/) is out now, too.
Some prospective keyboards for the iPAQ include:
FLEXIS - the flexible roll-up keyboard from http://www.flexis.co.kr (Korean).
Article at http://www.mobilenews.ne.jp/news/2001/04/16/01flexis.html (Japanese)

soft texter - the fabric keyboard from http://www.electrotextiles.com/.

ClipKee - EtherAge, Inc.'s small, blackberry-type add-on keyboard from http://www.etherage.com/. Planned for release in October or November of 2001.
Article at http://allnetdevices.com/wireless/news/2001/07/19/two-thumb_keyboard.html

Halfkeyboard - Matias Corporation's Halfkeyboard from http://www.halfkeyboard.com/.

7. Is there any way to recharge or extend the iPAQ's battery without AC power?
Yes. You can make your own battery charger that uses AA batteries by following directions at http://www.brighthand.com/html/howto/be.html or http://www.pocketpcpassion.com/Casio/DennisWolfe/BatteryExtender/BatteryExtender.htm. You can buy one from http://www.data-nation.com/.
You can also buy POWERBank (the MH-DPB180-SD, which comes with the step down cord to 5 Volt). From MAHA POWEREX at http://thomas-distributing.com/maha-powerbank.htm or the ePack Rechargeable iPAQ Battery Pack from http://www.data-nation.com/epack.htm.
Or you can use solar power - http://www.plastecs.com/.

8. Is there any way to plug more than one set of headphones into the iPAQ?
Yes, check out Boosteroo at http://www.boostaroo.com/. There is also a review at http://www.microsoft.com/mobile/pocketpc/reviews/boostaroo.asp.

9. Is there any way to use the iPAQ as a universal remote control?
At one time this was the most popular FAQ and the answer was no. However, now there is software that allows the iPAQ to be used as a universal remote control. It can be found at http://www.pdawin.com/tvremote.html

10. Is there any way I can watch TV on my iPAQ?
Yes. Mobilian-TV from http://www.topotip.com/. It is in Korean, so you may need to translate it. Try AltaVista's BabbleFish at http://world.altavista.com/tr.

11. Where can I get that style pack with the clear hard covered "flip" screen protector which was shown near the end of the introduction tour on cd rom?
Unfortunately, you can't get it. The rumor is that it was a prototype in the video that didn't make it out of beta testing very well. Apparently the material chosen to build the case was a dud.

12. Is there an iPAQ game pad add-on?
No. However, the Gravis Stinger Gamepad will work with the iPAQ with the drivers from http://www.pocketnow.com/cgi-bin/directory/detailed.cgi?db=software&id=347 or http://www.geocities.com/dthomas1950/ and the iPAQ serial cable or cradle plus a null modem adapter. An in-dept article on the pocketnow drivers can be found at http://www.pocketnow.com/cgi-bin/directory/content.cgi?db=articles&id=39. A good discussion on the pocketnow drivers can be found at http://discussion.brighthand.com/showthread.php?s=f03441008e412f75c87b0e17d3adfe7b&threadid=30089. An iPAQ specific gamepad expansion pack does not as of yet exist. 

13. Can I use the iPAQ to do a presentation on a larger screen?
Voyager VGA PCMCIA card from http://www.colorgraphic.net/products/navigfirst.asp?PageNo=FRM%5FPRODUCT1&item=616100V.

14. Is there a CompactFlash camera compatible with the iPAQ?
This FAQ is often misunderstood. It refers to a digital camera in the CompactFlash format, that could be used in tandem with the iPAQ Expansion Sleeve, not a CompactFlash memory card that could be used with the iPAQ and also in a digital camera. Any CompactFlash card used as memory storage in a digital camera can be inserted into the iPAQ's CompactFlash Expansion Pack so that the images can be viewed on the iPAQ.
Such cameras currently exist for Casio and Hewlett Packard Pocket PCs. These CF Cameras are not compatible with the iPAQ (it seems to be due to a lack of software, rather than any physical incompatibilities).
There is suppose to be a project for an iPAQ CompactFlash Camera, but it may have been scrapped - http://www.crl.research.digital.com/projects/mercury/ and http://www.infosync.no/en/news/n/300.asp.

Back to top

VII. MISCELLANEOUS
1. Where can I buy an iPAQ?
Check out this link for the latest buying info http://www.pocketpcpassion.com/ubb/Forum1/HTML/000032.html. Just remember to call any store (whether brick-and-mortar or website) and make sure they really have them in stock.

2. Why is the iPAQ so hard to find?
Simple supply and demand. Compaq underestimated the hue demand and has been ramping up production ever since the iPAQ's début. The problem is exacerbated by the fact that Compaq doesn't make all the parts of the iPAQ (specifically, the screen).

3. What are the most common problems with the iPAQ?
The following is a list of the most common problems with the iPAQ and the response/current status of each. Although not listed below, the biggest problem to date has been Compaq's lack of a formal response to any of these issues. In the past, Compaq made a step in the right direction by replying to an article (http://www.brighthand.com/html/features/ipaqfixed1.html) by Steve Bush of BrightHand discussing these issues. This list incorporates, where applicable, Compaq's response, which can be found at http://www.brighthand.com/html/features/ipaqresponse.html (the "Letter").
A. Dust
Many users (Compaq claims this is only a "small percentage of customers") complain that "dust" has accumulated under the iPAQ screen, to varying degrees of density.
Sony manufactures the iPAQ screens. A majority of this "dust" is actually tiny fragments of glass (which explains why they glow when hit with the sidelight) from the manufacturing process not being done in a "clean room." Supposedly, Sony is now using such a clean room for the manufacture of the display screen. Some other particles of the dust are just that; dust. This can be caused by dust entering the iPAQ via the stylus silo hole. The screen is open on the top by the stylus silo allegedly to vent accumulated heat from long usage of the sidelight. Compaq (in newer iPAQs), and some third party companies (for a fee), are now sealing the screen internally on all sides. If your iPAQ has a yellow glow in the stylus hole, that is the yellow gasket that Compaq has added to keep dust out. 
An amusing, but successful, work-around is "Hair Fishing." This involves taking an actual human hair, inserting it into the stylus silo and through the hole that leads to the iPAQ screen. Leaving the sidelight on, maneuver the hair near each piece of dust under the screen. The hair will attract the dust and you can remove them 1 spec at a time. Although very time consuming it is strangely rewarding and some say you are not a true iPAQ user until you have spent a few hours Hair Fishing. Newer iPAQs and iPAQs that have been "sealed" or have the yellow gasket cannot be Hair Fished.
B. Screen flip
Sometimes the image on the screen flips horizontally or vertically and the screen image gets reversed (like a mirror). If the iPAQ case is twisted the screen flips back to normal. A hard reset does not help. This problem is a rare occurrence, but a fatal one. The defective iPAQ must be sent back to Compaq for replacement/repair.
C. Digitizer
The digitizer is the membrane that recognizes screen taps and relays the coordinates to the processor. This problem occurs when writing on the iPAQ with the stylus. A diagonal line appears, starting up to an inch away towards upper right corner of the screen and drawing down to where the stylus touches the screen. To recreate the problem, open a new Note and, using either Transcriber or Character Recognition, slowly and lightly press the stylus into the drawing area, increasing pressure until the line appears. This problem is not caused by static electricity built up between the screen and a screen protector. It happens with or without screen protectors and seems to affect all iPAQs. It is a flaw in the digitizer that can be worked around by pressing faster and harder with the stylus (as Compaq states in the Letter), but ultimately will need a permanent fix. It is unclear whether such a fix needs to be hardware or software based.
D. Speaker Stops Working
This is usually caused by sticking of the little "switch" inside the headphone jack the turns the speaker off when headphones are inserted. Some people have fixed this problem by inserting headphones into the jack and wiggling it around to "unstick" the switch. Most likely, you will have to return the iPAQ to Compaq to repair the switch.
E. Door slide cover for power switch won't close
The door slide that covers the on-off switch will not stay closed. This problem has been fixed on newer models and can be remedied on older models by bending one of the rails inside the slot on which the door slides. A small pen will do the trick, but be careful of 2 things: 1) don't bend the rail too much, only a slight push is needed to keep the door from sliding and 2) be careful not to lean the pen on the outside of the iPAQ for leverage, it will damage the paint near the slot. 
F. Speaker pops
As stated by Compaq in the Letter: "The second concern is a 'popping' noise. This is the sound of the audio amplifier being turned on and off. The product is designed to turn the amplifier on and off periodically to conserve battery life, so the noise will not be completely eliminated. In this case, the noise will be reduced with a ROM upgrade to be released in January." It is unconfirmed whether this was actually fixed with the new ROM.
G. Multiple button press issue
The issue is that the iPAQ cannot register two or more simultaneous button presses. This seriously limits the game playing ability of the iPAQ. Although not officially stated, it appears that Compaq either designed the iPAQ this way on purpose or, more likely, didn't consider this a problem because the iPAQ was designed as a business tool, rather than a game playing device. Jimmy Software has confirmed, at http://www.jimmysoftware.com/ipaqbutton.html, that a software fix will not work. A change requires a complete hardware overhaul. A possible work around would is to use either an iPAQ compatible keyboard or the Gravis Stinger Gamepad (see question VI.12).
H. Backlight reset
The backlight settings are not remembered after charging the iPAQ. Compaq has not addressed this issue. The new ROM may have fixed this issue.
I. Stylus and silo
There are 2 issues here. The first issue is inserting the stylus into the silo in the wrong way and getting it jammed. This problem has been fixed in recent serial numbers by redesigning the stylus so that it can only be inserted into the silo in one direction (with the notch of the stylus facing in towards the center of the iPAQ).
The second issue occurs when the stylus no longer stays in the silo and keeps popping out. This is either because the lower "lip" in the slit of the stylus, which hooks the catch mechanism in the silo, gets rounded with use or the stylus mechanism wears down or breaks. Several third party companies that offer memory upgrades also offer a stylus mechanism fix. Such companies replace the current Compaq plastic stylus lock with one made of a harder material (usually aluminum). Other "do-it-yourself" fixes include sharpening the lower lip of the notch on the stylus itself (using an Exacto knife or the blade on scissors), so it is more like a corner edge without the smooth rounding it should catch better in the silo. Be careful, if you cut too much it will make the problem worse. This is the website of the guy who came up with this fix - http://www.theclubmix.com/stylus.htm.
The easiest, and safest, fix is to rotate the stylus as it is inserted into the silo, just before it catches the internal mechanism. This seems to allow the mechanism to catch and hold the stylus better than a regular insertion.
J. Sticking/auto-repeating Joypad
Occasionally, the joypad will get stuck and scroll down the entire screen on the iPAQ until it hits the bottom. A work around is to change Settings->Buttons->Up/Down Control tab and increasing the "Delay before first repeat" to the top 1/4 of the scroll bar (Long) and decreasing the "Repeat Rate" to the bottom 1/4 of the scroll bar (Slow).
K. Power button
On some older iPAQs the Power Button can get stuck when pushed or even slip under the case and not pop back up. This problem appears to have been fixed in the more recent serial numbers. One work around is to use the application buttons or the record button to turn the iPAQ on. Then set the auto power-off to a short period of time, such as one minute.
L. Alarm volume
The alarm sounds go off at the highest volume level no matter how low you set the master volume on the iPAQ. This is a "feature" of the Pocket PC operating system. Some work-arounds include copying the alarm ".wav" files to your PC and reducing the amplitude of their waveforms with software. This will make them quieter. Then just copy the ".wav" file back to your Pocket PC and voila, quieter alarms. Also, you could choose an entirely different ".wav" file as an alarm, one that is quieter at full volume. Lastly, you could set your iPAQ up a musical alarm clock: set an alarm and then start playing an MP3 and immediately turn off the iPAQ. When the alarm sounds, the iPAQ will turn on and finish playing the MP3 - the alarm ".wav" will never be heard. Also, when an alarm goes of you can just hit the center of the joypad and it will snooze the alarm. This solution is discussed at http://www.microsoft.com/mobile/pocketpc/stepbystep/volumelevels.asp.
M. Scratching from basic style pack
Earlier models of the Basic Style Pack would scratch the iPAQ casing when slide on and off. Compaq has remolded the Basic Style Pack in recent serial numbers so that it no longer scratches the iPAQ.

4. How can I force the Today screen on my iPAQ to refresh - images from previous program stay in the window and the normal Today screen will not display?
Occasionally, the iPAQ Today screen will stop refreshing. Images from previously opened programs will remain on the screen and the typical Today screen images (such as Calendar appointments, Tasks, etc.) will not display. A soft reset will fix this problem. Its cause is unknown.

5. Should I buy the iPAQ now, wait until all the problems with the iPAQ are fixed or buy something else?
Hmmm. Everyone has to decide this for themselves. Will there be something better on the market soon; probably. Will it have problems too; maybe. Will Compaq eventually fix all the problems; remains to be seen.
It is currently the fastest PDA (see question VII.20) and does not seem to be a fad. Both consumers and manufacturers are making programs and accessories for it at a rapid clip. It has a large and loyal fan-base. As with PCs, the waiting game can go on forever. There will always be something better, faster, cooler, smaller on the horizon. Remember the old adage: "If you can get it, it's obsolete." But once that new toy comes out, you should wait and see what people are saying about. Don't just read the manufacturer's propaganda, as some claims may seem to vanish as production time approaches (hence the name Vaporware). Do your research, have a firm idea of what you want the device to do for you and decide if you can live with its shortcomings. Then hold your breath and jump in.

6. Why don't all programs have a close/exit option and how can I close those programs that don't have such an option?
None of the Microsoft Pocket PC applications have an exit function - this is a "feature," since the Pocket PC operating system should be able to multitask and the memory management should automatically close applications when memory becomes scarce.
However, many software producers are going against Microsoft's wishes and incorporating exit functions into their applications at the request of their users. Also, many users want to control which applications stay open and manually close others. If you want to close a running program, there are several ways to do it: (1) Push the Qmenu button and close the current task; (2) 
Add Qmenu to Start Menu. Then just tap the Start Menu and select Qmenu and close current task; (3) Bring up the software keyboard. Click the keyboard icon at the lower right on any screen requiring input, such as an Inbox message or Notes screen (but not, for instance, the Today screen where you simply select what's presented). Tap CTL (bottom left corner), then the letter Q; or (4) Start->Settings->System tab->Memory icon->Running Programs tab->then either Stop the selected program or Stop All.

7. What is "The Bird" and how can I get my iPAQ to give it to me?
People call this an Easter Egg (an undocumented trick with an unexpected result). The most common moniker is the Parrot Of Death ("POD"). It has been suggested that it is a test pattern used during manufacturing. Since it displays lots of colors, it would be easy to see if the video controller was mapped correctly to the display input. You get it by either performing a ROM upgrade that fails or [WARNING: The following steps will wipe out your iPAQ and may even render it useless by disrupting the ROM] by pressing and releasing the Action pad while pushing in the soft-reset button with the stylus.

8. What is the Funpack and how do I get one?
Check here: http://www.brighthand.com/ubb/Forum33/HTML/004132.html

9. How can I stop the record button from beeping so loudly when I press it?
In Settings->System->Sounds and Reminders, click off sounds for Programs.

10. Can the iPAQ do Landscape mode?
Yes. You need to purchase JS Landscape from Jimmy Software at http://www.jimmysoftware.com/Software/Landscape/index.html.

11. How can I delete the MS Money databases?
Use the program called HPC dbExplorer from Phatware (http://www.phatware.com/hpcdbex.html).

12. Why are there certain programs/files on the iPAQ that I cannot delete?
These programs/files are in the iPAQ's ROM. They can only be altered with a Flash upgrade patch. Since they do not reside in RAM, they do not use any of the iPAQ's main memory, other than ROM, unless they are running.

13. How do I adjust the contrast of the iPAQ screen?
You can't. The iPAQ has no contrast control due to the type of LCD it uses (a reflective TFT). Some other PDAs use a Hyper Amorphous Silicon TFT which is capable of contrast adjustment.

14. How can I access the "Align Screen" configuration when my screen is so severely out of alignment that I can't use stylus taps to get there?
Hold down the Joypad button (center) and hit the Calendar button. This will bring up the "Align Screen" configuration.

15. How can I change my iPAQ's system name?
Tap Start->Settings->System tab->Asset View and check under Identity and the System Name. To change the System Name on the iPAQ tap Start->Settings->System tab->About icon and the Device ID tab. Your device name and description will be there. Change it to any name you want.

16. How do I change my iPAQ's system name back to the old name after a hard reset?
See question VII.15 on how to change the iPAQ's system name. If you didn't delete the previous partnership with ActiveSync it is going to see your iPAQ as another device with the same name as before, which is a security violation in ActiveSync. The reason that you can't fool ActiveSync is probably because in addition to the system name, it assigns each partnered device a number in the registry. So if the name and the number don't match the name and the number on the partnership it's considered a new device. Note that this problem can be avoided if the ActiveSync backup and restore process is used (when you reconnect your iPAQ to do the restore connect as guest initially and then restore).
The problem with renaming it again is it will end up setting up a new partnership because in effect you are installing a new device. You must delete the old partnership and create a new one by (1) removing the iPAQ from the cradle/cable; (2) open up ActiveSync and click file then del partnership. It will prompt if you want to do this. Say yes; (3) re-connect the iPAQ to the PC via the cradle/cable and set up the new partnership.

17. Why does my iPAQ turn itself on at midnight?
The answer lies at http://support.microsoft.com/support/kb/articles/Q263/9/83.ASP 
and http://support.microsoft.com/support/kb/articles/Q263/7/19.ASP. This is a "feature" of WinCE 3.0. "The iPAQ Pocket PC devices that are running Windows CE 3.0 turn on at midnight to search for appointments for the coming day. Reminders are set and the Today view is updated with the day's events.

The device then turns off according to the configured power settings (which you can modify). The default setting is to turn the device off after three minutes of inactivity.

If a program such as Microsoft Windows Media Player for Pocket PC were running when the device is turned off, Windows Media Player would resume playing when the device turns on at midnight. In this case, the device would not turn off because there is activity. You should stop Windows Media Player before turning the Pocket PC off."

18. Is there a way to access a "Run" command line on the iPAQ?
Yes. Push in and hold down the center of the joypad. While the button is depressed tap and hold the stylus on the time in the upper right corner of the Today screen. Up pops "Run" and "Clock." You can let go of the joypad button and tap "Run."
The root level of the iPAQ is just forward slash (/). This equates to the "C:\" of a normal Windows PC. To run a shortcut from the command line, you have to add the extension ".lnk" to its name. If you want to run a file or if the folders in the run path include spaces, you have to include quotation marks at the beginning and end of the command (before the first \ and after the last character).

19. Can I play DVDs on my iPAQ?
No, but you can rip them and play the .mpg file on your iPAQ. Check out http://www.pocketmatrix.com/howto/dvd2mpg/ and http://www.pocketmatrix.com/howto/newdvd/ for detailed info.

20. Is the iPAQ really in the Guinness Book of World Records?
Yes. Check out http://www.guinnessworldrecords.com/record_catagories/recordhome.asp?RecordID=53693

21. Where can I get the ROM update patch?
http://www5.compaq.com/support/files/handhelds/us/locate/48_1231.html#1.

22. Can the iPAQ be upgraded to the next version of Pocket PC?
Yes. Code-named Merlin, the new version of Pocket PC, which is officially called Pocket PC 2002, is said to resemble Microsoft's forthcoming PC operating system, Windows XP. Like the current version of Pocket PC, Pocket PC 2002, is based on version 3.0 of Windows CE.
The iPAQ can be upgraded to Pocket PC 2002 by flashing the iPAQ's ROM. (see question VII.25 on where to get Pocket PC 2002).
For those of you that have heard about Talisker, that is the code-name for version 4.0 of Windows CE, which will not be out anytime in the near future. (see question I.3 for the distinction between WinCE and Pocket PC).
FYI, the first version of Windows CE for Palm-size PCs was code-named Gryphon. Wyvern was the code-name for the color version of Windows CE for Palm-size PCs.

23. Do I have to upgrade to the next version of Pocket PC?
No. Your iPAQ will not stop synchronizing or stop working if you don't upgrade. As with a PC operating system upgrade, it is desirable because of the new features, compatibility with future software and newness/coolness factor. If you don't need or want the new features, then don't upgrade (see Compaq's MICROSOFT POCKET PC 2002 UPGRADE FAQ at http://www.compaq.com/products/handhelds/pocketpc/ipaq2002faq.html). Most software will probably be backwards compatible, anyway. Remember, there are still plenty of PCs running Windows 95.

24. Do I need 32 MB of ROM to upgrade to the next version of Pocket PC?
No. Some older iPAQs have 32 MB of ROM, instead of 16 MB due to Compaq using 16 MB ROM chips when 8 MB ROM chips were in short supply. Pocket PC 2002 uses 24 MB of ROM. Due to the iPAQ being designed to only have 16 MB of ROM, despite the fact that some iPAQs have 32 MB of ROM, Compaq's Pocket PC 2002 upgrade will not install Microsoft Reader and Microsoft Media Player in ROM. Both programs can be installed in RAM, at the user's option. There probably will not be an optional 24 MB ROM upgrade for the iPAQ.

25. Where can I get the next version of Pocket PC?
Go to http://www.compaq.com/products/handhelds/pocketpc/ipaq2002.html. Unfortunately, you cannot legally download Pocket PC 2002. It can only be ordered over for snail mail delivery.

26. What are the risks associated with upgrading/flashing the iPAQ's ROM?
A number of users have fried their iPAQs (corrupted the operating system that is in the ROM beyond repair such that the iPAQ becomes inoperable) and had to send it in to Compaq (for free) to have their ROM reflashed.

27. How do I upgrade/flash the iPAQ's ROM?
Simply download the upgrade file, a "softpaq" from Compaq, and run it on your PC that has a partnership with your iPAQ, while the iPAQ is connected to your PC via ActiveSync. Don't forget to backup everything on your iPAQ before performing a ROM upgrade (this is in addition to taking advantage of the backup offered during the ROM upgrade process, if any). For a step-by-step description, see http://www.pocketpcpassion.com/ipaq/ruu1.77/ROMUpgrade1.77_2.htm.

28. What if my ROM upgrade fails?
Two choices, 1) check out http://www.pocketpcpassion.com/ipaq/ruu1.77/ROMUpgrade1.77_2.htm#How%20to%20Recover%20from%20a%20failure and hope it can save you or 2) send your iPAQ back to Compaq to be fixed (should be free of charge).

29. How can I get the original icon back on the start menu for a program installed on the CompactFlash card?
Sometimes, the icon for a program installed on an external medium, like the CompactFlash card, changes into a generic program icon on start menu. To retrieve the original icon, go to Start->Settings->Menus and then click the check box next to the program on the Start Menu off and then on. Hit OK and the icon is back.

30. Are there any shortcuts moves to speed up the use of the Keyboard interface?
You can use the Jot strokes for backspace or space on top of the keyboard (even in small keys mode). These common Jot strokes are recognized. You can also drag an onscreen key "upwards" to type a capital letter instead of just lowercase. This is called "sliding a key upwards." 
To do a "Return," you drag a key downwards, or simply use the Jot stroke for the letter L. 
You don't have to constantly hit the shift/spacebar/return/backspace keys. This works even if the keyboard is in "small keys" mode. The onscreen keyboard configuration implies this is only available in "big keys" mode, but this is not true.

31. Why won't my sidelight shine at anything above Med Bright, despite being set to High Bright or Super Bright?
This is a WinCE "feature." When power gets to about 25%, the brightest the sidelight will shine is Med Bright, despite choosing a higher setting. Also, the volume level will decrease despite the settings. This is to save power.

32. How can I add fonts to the iPAQ?
Copy the fonts you want from the Windows/Fonts directory on your PC to the Windows/Fonts directory on your iPAQ. BEWARE - You may not be able to remove the added fonts, even after deleting the font files, without a reset.

33. How can I use Cleartype in PIE?
Use the free application from http://www.pocketinformant.com/opensource.asp or http://www.microsoft.com/mobile/pocketpc/tips/cleartype.asp. You can do it manually by using a registry editor and navigating to:
HKEY_CURRENT_USER/Software/Microsoft/Windows/CurrentVersion/InternetServices
Now create a DWORD with the name ClearTypeText and a value of 1.
Soft reset the iPAQ.

34. What can I do - my iPAQ is frozen with "Password Incorrect" on the screen?
This is what happens if you have the 4 digit lockout password on the IPAQ and someone enters the incorrect password 3 times. The manual (Appendix A page 4 of the PDF reference manual) says you need to do a hard reset and clear the memory. If you didn't have backup you will lose everything (except your contacts - see question III.14).

35. How can I password protect only selected files on my iPAQ?
Use Pocket Lock from Applian Technologies http://www.applian.com or SeNTry 2020 from Soft Winter, Inc. http://www.softwinter.com/sentrynt.htm (SeNTry's PC version only works with the Windows NT and Windows 2000 operating systems).
You could also use a form of poor man's protection by merely changing the file extension for the file you want to protect (make it .hid instead of .txt using a utility such as FTPView http://www.gregh.co.uk/ or Exploring with ActiveSync). It will effectively hide the file while on your iPAQ.

36. How can I set up my iPAQ so that a certain application (like PocketNav) automatically starts after a soft reset?
Save the program exe file (if it is small) or a shortcut to it in the Windows/StartUp folder.

37. What does AutoRun do?
It allows specialized programs stored on a CompactFlash Card to run automatically as soon as the card is inserted. For instance if you have the fun pack, when you insert it the program on the card starts running.

38. Why did the Start menu move from flush left to center?
By design, the PPC Start menu is on the left side of the screen as long as all entries will fit on the screen without scrolling. As soon as you add a program to the menu that makes scrolling the menu necessary, it moves to the center of the screen. It's sort of an added visual cue that there is more on the menu. To get the Start menu to move back to the left you can either uninstall some programs that appear on the Start menu or go into Settings>Menu and uncheck programs that appear on your Start menu. Their icons get moved into Programs so you can still access them there, but your Start menu will revert back to the left side.

39. How can I change the Today Screen image?
There are several different ways to go about this: (1) download and install Snoopsoft Dashboard from http://www.snoopsoft.com/pocketpc/index.html and get a Dashboard skin that allows the insertion of a photo as wallpaper. With this skin, you can use any photo, as long as it's dimensioned properly, (2) download and install Microsoft's Today Image Power Toy from http://www.microsoft.com/mobile/pocketpc/default.asp or (3) download and install Today's the Day from Stellarmetrics (www.stellarmetrics.com)

40. How can I display more appointments than just those planned for the current day on the Today screen?
The default viewer doesn't do that, but you could look at a third party solution. Dashboard (http://www.snoopsoft.com) and PocketInformant (http://www.pocketinformant.com) are the two popular ones. Others include the Agenda Today plug in from Developer One at http://www.developerone.com/pocketpc/ and Calendar+ from http://download.cnet.com/downloads/0-10141-100-6547519.html?tag=st.dl.10003-103-1.lst-7-2.6547519.

41. How can I do a screen capture (digital snap-shot) of what is on my iPAQ's screen?
Use a screen capture utility that is installed directly onto a Pocket PC. Most such screen capture utilities map a button to the screen capture event so that any screen can be snapped with the press of a button on the iPAQ. Most are also configurable to automatically dump sequentially-named screenshot files to a Pocket PC folder.
The files (usually either .jpg or .bmp) can then be copied from the Pocket PC folder to a local PC folder, which are then available for editing.
MagicSS (saves the screenshots as a .bmp, as opposed to the smaller .jpg, but it is free):
http://www.louterrailloune.com/magicss.html
Screen capture utilities from Handango:
http://www.handango.com/PlatformSearch.jsp?optionId=1%5F2%5F2&txtSearch=screen+capture&siteId=1&platformId=2
Screen capture utilities from CECity:
http://www.wincecity.com/software/pocketpc/graphics-screencapture-datesort-1.html

42. What does the proposed merger of Hewlett-Packard Co. and Compaq Computer Corp. mean for the iPAQ?
The short answer is probably nothing. Both companies have Pocket PCs (Hewlett-Packard Co.'s handheld PDA is the Jornada). However, innovations and advances in the PDA area will most likely move faster than the corporate merger wheels. By the time the companies merger and turn their collective attention to the redundant PDA units, both may be obsolete. An insightful article can be found at http://www.extremetech.com/article/0,3396,s%253D201%2526a%253D13958,00.asp

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VIII. LINKS
1. What are the best web addresses for the best iPAQ related web sites?
Dale Coffing - Pocket PC Passion Homepage: http://www.dalecoffing.com/
BrightHand: http://www.brighthand.com/
There are more, but these 2 are the best.

2. What are the best web addresses for iPAQ related Discussion Boards?
Dale Coffing - Pocket PC Passion Homepage Newsgroup: http://www.pocketpcpassion.com/cgi-bin/forumdisplay.cgi?action=topics&forum=Compaq+iPAQ&number=1 is now number 1. A close second is BrightHand's BrightSpot: http://discussion.brighthand.com/ and click on the board for the iPAQ. 

Others include -
CECity: http://www.wincecity.com/boards/Ipaq/
PureCE Forums: http://www.purece.com/cgi-bin/ubb/forumdisplay.cgi?action=topics&forum=Pocket+PC+Questions/Comments&number=7&DaysPrune=30&LastLogin=
PDABuzz: http://www2.pdabuzz.com/Discussion/cgi-bin/forumdisplay.cgi?action=topics&forum=Compaq&number=8

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IX. CONCLUSION
1. Thank You, Legal, Notifications and Errata.
THANK YOU:
Special thanks to Susan Dennis (http://susandennis.com) for adding the bookmarks to the Word 2000 version, fixing the hyperlinks and creating the HTML and Adobe PDF versions for the iPAQ FAQ!

THANK YOU TO ALL THE POSTERS TO IPAQ AND POCKET PC RELATED MESSAGE BOARDS, ESPECIALLY BRIGHTHAND'S BRIGHTSPOT AND DALE COFFING'S POCKET PC PASSION SITE. I DIDN'T WANT TO LIST ALL THE EMAIL ADDRESSES OF THE POSTERS, AS THAT MAY INVITE MUCH UNWANTED SPAM. BUT KNOW THAT I THANK YOU ALL AND COULD NEVER HAVE MADE THIS FAQ WITHOUT YOUR VALUABLE POSTS.

LEGAL:
Compaq and the names of Compaq products referenced herein, including, but not limited to the iPAQ, are either trademarks and/or service marks or registered trademarks and/or service marks of Compaq.

Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation.

This FAQ is an independent work, and is not sponsored, endorsed, or connected in any way with Compaq, Microsoft or Brighthand.

THE MATERIAL IN THIS WORK IS SUPPLIED AS IS, WITHOUT WARRANTY OF ANY KIND. 
THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS. 
Under no circumstances will the author, or any contributors, be liable for any damages from your reliance upon anything derived from this FAQ even if the author has been advised that such defect or unsuitability exists. The author disclaim all liability for damages, costs and expenses, including legal fees, and YOU HAVE NO REMEDIES FOR NEGLIGENCE OR UNDER STRICT LIABILITY, OR FOR BREACH OF WARRANTY OR CONTRACT, INCLUDING BUT NOT LIMITED TO INDIRECT, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, EVEN IF YOU GIVE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. 
While the author has tried to provide accurate and reliable information, there is no guarantee that this information will not cause damage, including permanent damage to your iPAQ. You are solely responsible for testing and verifying all information within this work before applying any of the techniques listed herein. 
The author in some cases make recommendations for specific products and options. You are solely responsible for determining if these products and options are appropriate and safe, and that the businesses endorsed are sound. 
This work contains hyperlinks to sites outside the control of the author. The author is in no way responsible for the content on those sites.

NOTIFICATIONS:
This FAQ will be posted regularly in the following web-based Newsgroups:
http://www.pocketpcpassion.com/ in the Compaq iPAQ Discussion Board and http://discussion.brighthand.com/ in the Compaq iPAQ Discussion Board.

This FAQ is available online at the following site (in Word 2000, plain text, Pocket Word and eventually HTML and Adobe PDF formats):
http://home.nyc.rr.com/mdgpage

ERRATA:
If you have any additional comments or find some mistakes please post them to the same thread the FAQ is posted to or email them to the author at ipaqfaq@nyc.rr.com.

2. Version History.
Changes in v.06 from 8/13/01 v.05 -
Added bookmarks and fixed hyperlinks in Word 2000 version.
I. 6. What is the iPAQ 3635? [Corrected answer - comes with a CompactFlash Expansion Pack, not a CompactFlash card and belt case]
I. 8. What is the iPAQ 3660? [Corrected answer - cradle differences removed]
I. 9. What is the iPAQ 3800? [New FAQ]
I. 10. What is the difference between a Hard Reset and a Soft Reset? [Non-substantive revisions]
II. 10. How can I release the rails on the inner sides of the cradle that get depressed by the Expansion Pack? [New FAQ]
II. 13. Can the iPAQ vibrate? [Changed FAQ from "Does the iPAQ have a vibrate function?" and revised answer for possible upcoming third party modifications]
III. 1. How do I download and install software on the iPAQ? [Added Note on installing PC-based installer programs on the iPAQ without using the PC and other non-substantive revisions]
III. 11. Can I view Adobe Acrobat (.pdf) files on my iPAQ? [Added Adobe's free beta viewer]
III. 22. Have Doom or Quake been ported to the iPAQ? [Changed FAQ and answer to include Hexen and Heretic]
III. 25. Why do I get an error trying to install Pocket Streets 2001 from the Streets & Trips 2001 CD ROM? [Revised answer]
III. 28. Is there a way to change file-type extensions (like *.txt to *.htm) on the Pocket PC itself? [New FAQ]
V. 6. Does Pocket Internet Explorer ("PIE") support everything the full version of Internet Explorer supports, such as animated GIFs, JAVA, Secure Connections, etc.? [Added reference to Internet Explorer 5.5 registry hack]
V. 8. Which sites can I use to test the speed of my wireless connection on the iPAQ using PIE?  [New FAQ]
V. 9. What is BlueKite? [New FAQ]
VI. 3. Which carrying cases fit the iPAQ with and without the Expansion Packs? [Added iHolster, The Spider and warning about Vaja belt clip]
VI. 5. What is a Basic Style Pack and why use one? [Non-substantive revisions]
VI. 6. Is there an external keyboard attachment that works with the iPAQ? [Revised answer to include unreleased keyboards]
VI. 7. Is there any way to recharge or extend the iPAQ's battery without AC power? [Added "or extend" to FAQ and expanded answer]
VI. 9. Is there any way to use the iPAQ as a universal remote control? [Added word "universal" to clarify FAQ and revised answer from negative to positive]
VI. 12. Is there an iPAQ game pad add-on? [Revised to reference drivers for Gravis Stinger Gamepad]
VI. 13. Can I use the iPAQ to do a presentation on a larger screen? [Fixed Word style of answer]
VI. 14. Is there a CompactFlash camera compatible with the iPAQ? [New FAQ]
VII. 3. G. Multiple button press issue [Revised reference to question VI. 12]
VII. 16. How do I change my iPAQ's system name back to the old name after a hard reset? [Non-substantive revisions]
VII. 19. Can I play DVDs on my iPAQ? [Added another website link]
VII. 22. Can the iPAQ be upgraded to the next version of Pocket PC? [Added Pocket PC 2002 as the official name for Merlin and further revised answer]
VII. 23. Do I need 32 MB of ROM to upgrade to the next version of Pocket PC? [New FAQ]
VII. 24. Do I have to upgrade to the next version of Pocket PC? [New FAQ]
VII. 25. Where can I get the next version of Pocket PC? [Changed FAQ from "When is then next version of Pocket PC coming out?" and fixed answer, which was incomplete]
VII. 40. How can I display more appointments than just those planned for the current day on the Today screen? [New FAQ]
VII. 41. How can I do a screen capture (digital snap-shot) of what is on my iPAQ's screen? [New FAQ]
VII. 42. What does the proposed merger of Hewlett-Packard Co. and Compaq Computer Corp. mean for the iPAQ? [New FAQ]
IX. 1. Thank You, Legal, Notifications and Errata. [Changed FAQ from "Last but not least" and added special thanks to Susan Dennis]
IX. 2. Version History [Added this Version History FAQ]

v.05 -
Fixed erroneous iPAQ FAQ webpage link - from http://home.nyc.rr.com/mdgpage/ipaqfaq to http://home.nyc.rr.com/mdgpage/ipaqfaq - mid-version.
[Version history for v.05 and earlier iPAQ FAQ versions will be added in future versions.]

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